Data Management
This page explains, in practical terms, what data we hold across the website and crew app, how it's protected, and exactly how to control it. It complements our Privacy Policy.
What we hold
- Inquiries — the details you submit through the Request Crew form (name, company, email, phone, event dates, location, roles).
- Correspondence — emails and messages between us about an event or booking.
- Technical logs — standard server/security logs from our host.
- Crew app account data — account profile, skills, availability, booked roles, offer responses, event messages, and check-in / check-out history.
- Optional crew app uploads and location tags — documents, event media, and on-site location coordinates when a crew member checks in/out or tags media.
We also hold event, invoice, payout, and booking records needed to run the staffing service, and we list the processors here.
Where it lives (processors)
- Cloudflare — website hosting, CDN, and security.
- Supabase — database and authentication.
- Email provider — to receive and reply to your messages.
- Messaging provider — SMS delivery for staffing notifications.
- Stripe — invoicing and payouts when enabled.
- Expo / EAS — mobile app build and distribution infrastructure.
Retention
- Inquiries that don't become bookings: kept up to 24 months, then deleted, unless you ask us to remove them sooner.
- Client and crew records: kept for the duration of the relationship plus any period required for tax, accounting, and legal purposes.
- Technical logs: retained on a short, rolling basis by our host.
Your requests
You can ask us to:
- Access — get a copy of the data we hold about you.
- Correct — fix anything inaccurate.
- Delete — remove your data (subject to records we must keep by law).
- Opt out — stop receiving communications from us.
Email hello@mainstayav.com with the subject "Data request" and tell us what you'd like. We'll verify your identity (to protect your data) and respond within 30 days. These requests are free.
Security
We limit who can access your data, use reputable providers, and rely on encryption in transit (HTTPS). We don't sell data or use it for third-party advertising. If a data incident ever affects you, we'll notify you and the appropriate authorities as required by law.
Contact
Mainstay AV Co · 3731 W South Jordan Pkwy Ste 102-325, South Jordan, UT 84009 · hello@mainstayav.com